Customer Relationship Officer for Fashion E-commerce (Part-time and Full-time)

Do you want to be part of our CUSTOMER Journey? in Fashion and Food based e-commerce? In our social media and phone calls, we are committed to improve customer experiences. The new normal customer experience should be different in the post-COVID world and we are looking for smart and positive youngsters who can join in the journey.

If you are good at typing speed, you are a fast learner and know how to sell in the messages and phone calls, you should apply!

The role can be full-time or part-time. Part-timer commitment is around 30-35 hours a work-week.

Bonus: 2-weeks FREE professional training in Customer Service.

How to Apply

Please fill up the form to apply – https://forms.gle/P51mDJs7BgvqqQv9A

Responsibilities

  • Communicate with customers on social media, phone, and live chat. Convert into sales. For this, you need to know clearly about our products. Sales are the primary KPI.
  • Coordinate between different team when some questions or issues come from customers.
  • Build a strong, targeted relationship with regular customers and understand their needs.
  • Report different types of complaints/issues from customers, and solve them.
  • Follow-up, follow-up, and again follow-up.

Requirements

  • 2-weeks of FREE industry specialized professional training (we can provide).
  • Fast learning is A MUST. Collect and remember all customer service and product-related knowledge.
  • Cool temperament, experience to handle any unexpected, unfavorable, and unfriendly situation.
  • Fast typing ability in desktop/laptop (35 words/minute).
  • Good writing and verbal skills in English and Bangla.
  • Must be strictly discipline-oriented.
  • Must able to handle computers, the internet, Facebook, Google doc, and dropbox.
  • Ability to work under pressure.

What You Can Expect

  • A competitive salary. Up-to 15000 BDT Monthly for full-timers and up-to 10000 BDT for part-timers.
  • First-hand experience of how an online business is growing and building its customer journey.
  • Opportunity to grow your skill and creativity in a dynamic office environment.
  • 2-weeks FREE professional training in Customer Service.

Reports to: Reporting Manager, Customer Experience.

Job Location: Tejgaon, Dhaka.

Work Hours
a. Full-time – 9 hours/day, 6 days/week (in office).
b. Part-time – 9 hours/day, 4 days/week (in office), or 6 hours/day, 6 days/week (in office).

Joining: Immediately.

Vacancy: 6.

How to Apply

Please fill up the form to apply – https://forms.gle/P51mDJs7BgvqqQv9A