Do you want to be part of our CUSTOMER Journey? in Fashion and Food based e-commerce? In our social media and phone calls, we are committed to improve customer experiences. The new normal customer experience should be different in the post-COVID world and we are looking for smart and positive youngsters who can join in the journey.
If you are good at typing speed, you are a fast learner and know how to sell in the messages and phone calls, you should apply!
The role can be full-time or part-time. Part-timer commitment is around 30-35 hours a work-week.
Bonus: 2-weeks FREE professional training in Customer Service.
How to Apply
Please fill up the form to apply – https://forms.gle/P51mDJs7BgvqqQv9A
Responsibilities
- Communicate with customers on social media, phone, and live chat. Convert into sales. For this, you need to know clearly about our products. Sales are the primary KPI.
- Do Facebook live on different products and make direct sales in live.
- Coordinate between different teams when some questions or issues come from customers.
- Build a strong, targeted relationship with regular customers and understand their needs.
- Report different types of complaints/issues from customers, and solve them.
- Follow-up, follow-up, and again follow-up.
Requirements
- 2-weeks of FREE industry specialized professional training (we can provide).
- Fast learning is A MUST. Collect and remember all customer service and product-related knowledge.
- Cool temperament, experience to handle any unexpected, unfavorable, and unfriendly situation.
- Fast typing ability in desktop/laptop (35 words/minute).
- Good writing and verbal skills in English and Bangla.
- Must be strictly discipline-oriented.
- Must able to handle computers, the internet, Facebook, Google doc, and dropbox.
- Ability to work under pressure.
What You Can Expect
- A competitive salary. Up-to 15000 BDT Monthly for full-timers and up-to 10000 BDT for part-timers.
- First-hand experience of how an online business is growing and building its customer journey.
- Opportunity to grow your skill and creativity in a dynamic office environment.
- 2-weeks FREE professional training in Customer Service.
Reports to: Reporting Manager, Customer Experience.
Job Location: Tejgaon, Dhaka.
Work Hours
a. Full-time – 9 hours/day, 6 days/week (in office).
b. Part-time – 9 hours/day, 4 days/week (in office), or 6 hours/day, 6 days/week (in office).
Joining: Immediately.
Vacancy: 6.
How to Apply
Please fill up the form to apply – https://forms.gle/P51mDJs7BgvqqQv9A
